Home/Privacy Policy

Privacy Policy

This is a courtesy translation of our German privacy policy (Datenschutzerklärung), which is drafted to satisfy German and EU data protection law (GDPR/DSGVO, TTDSG). The German version is the legally binding one.

1. Privacy at a Glance

General Information

The following gives a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our privacy policy set out below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the "Information on the responsible party" section of this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us. This could, for example, be data you enter into a contact form.

Other data is collected automatically, or after you consent, when you visit the website, by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipients and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected or deleted. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. You also have the right to lodge a complaint with the competent supervisory authority.

You are welcome to contact us at any time regarding this matter and any other questions about data protection.

Analytics and Third-Party Tools

When you visit this website, your surfing behavior may be statistically evaluated. This is done primarily using what are known as analysis programs.

Detailed information on these analysis programs can be found in this privacy policy.

2. Hosting

We host the content of our website with the following provider:

lucas.company

The provider is Lucas Development, Sulzbacherstraße 8, 94152 Neuhaus am Inn, Germany (hereinafter "Lucas Development"). When you visit our website, Lucas Development collects various log files, including your IP address.

For more information, see Lucas Development's privacy policy: https://lucas.company/datenschutz/

The use of this hosting service is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable possible presentation of our website. Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, to the extent that consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data Processing Agreement

We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law that ensures this provider only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various pieces of personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted over the internet (e.g. via email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the Responsible Party

The party responsible for data processing on this website is:

AVL Fahrschule Betriebs GmbH & Co. KG
Dr.-Hans-Kapfinger-Straße 12,
94032 Passau, Germany

Phone: 0851/20425660
Email: info@avl-group.de

The responsible party is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (such as names, email addresses, etc.).

Storage Period

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for processing no longer applies. If you assert a valid request for deletion, or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place once these reasons no longer apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR, or Art. 9(2)(a) GDPR if special categories of data under Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing is additionally based on § 25(1) TTDSG. Consent can be revoked at any time. If your data is required for contract fulfillment or for carrying out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. We also process your data if it is required to fulfill a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Information on Data Transfers to Third Countries Not Recognized as Data-Protection-Safe, and to US Companies Without DPF Certification

Among other things, we use tools from companies based in third countries not recognized as data-protection-safe, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are active, your personal data may be transferred to and processed in these countries. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in third countries not recognized as data-protection-safe.

We note that the USA, as a safe third country, generally offers a level of data protection comparable to that of the EU. A data transfer to the USA is permissible if the recipient holds a certification under the "EU-US Data Privacy Framework" (DPF) or has other suitable additional safeguards. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of Personal Data

As part of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest under Art. 6(1)(f) GDPR in the disclosure, or if another legal basis permits the data disclosure. When using processors, we only pass on our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint controller agreement is concluded.

Revoking Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke consent you have already given at any time. The lawfulness of any data processing carried out before your revocation remains unaffected.

Right to Object to the Collection of Data in Special Cases, and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE RELEVANT LEGAL BASIS FOR ANY PROCESSING IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, TO THE EXTENT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).

Right to Lodge a Complaint With the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or the place of the alleged violation. This right to lodge a complaint exists without prejudice to any other administrative or judicial remedy.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent, or in fulfillment of a contract, handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

Access, Correction and Deletion

Within the framework of applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correction or deletion of this data. You are welcome to contact us at any time regarding this matter and any other questions about personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing applies in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we generally need time to verify this. For the duration of this verification, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it to assert, exercise or defend legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection under Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data (aside from being stored) may only be processed with your consent, or to assert, exercise or defend legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest to the European Union or a member state.

SSL/TLS Encryption

For security reasons, and to protect the transmission of confidential content such as orders or inquiries that you send to us as the site operator, this site uses SSL/TLS encryption. You can recognize an encrypted connection by the fact that the browser's address bar changes from "http://" to "https://", and by the lock icon in your browser bar.

If SSL/TLS encryption is active, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our website uses what are known as "cookies." Cookies are small data packages and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies), or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself, or they are automatically deleted by your web browser.

Cookies may come from us (first-party cookies), or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for handling payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior, or for advertising purposes.

Cookies required to carry out the electronic communication process, to provide certain functions you wish to use (e.g. the shopping cart function), or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies), are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is stated. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. Where consent has been requested for the storage of cookies and comparable recognition technologies, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TTDSG); consent can be revoked at any time.

You can set your browser so that you are informed about the placement of cookies, and only allow cookies on a case-by-case basis, or exclude the acceptance of cookies for certain cases or generally, and also activate the automatic deletion of cookies when you close the browser. If you disable cookies, the functionality of this website may be limited.

Which cookies and services are used on this website can be found in this privacy policy.

Contact Form

If you send us inquiries via a contact form, the details you provide in the inquiry form, including the contact details you give there, will be stored by us for the purpose of processing the inquiry and in case of any follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, if your inquiry is related to the fulfillment of a contract, or is required to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR), or on your consent (Art. 6(1)(a) GDPR), if this was requested; consent can be revoked at any time.

The data you enter in the contact form remains with us until you ask us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your inquiry has been fully processed). Mandatory statutory provisions (in particular, retention periods) remain unaffected.

Inquiry by Email, Phone or Fax

If you contact us by email, phone or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, if your inquiry is related to the fulfillment of a contract, or is required to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR), or on your consent (Art. 6(1)(a) GDPR), if this was requested; consent can be revoked at any time.

The data you send us via inquiries remains with us until you ask us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your request has been fully processed). Mandatory statutory provisions (in particular, statutory retention periods) remain unaffected.

Communication via WhatsApp

Among other things, we use the instant messaging service WhatsApp to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication takes place via end-to-end (peer-to-peer) encryption, which prevents WhatsApp or other third parties from accessing the content of the communication. However, WhatsApp does have access to metadata generated during the communication process (such as sender, recipient and time). We would also like to point out that, according to its own statements, WhatsApp shares personal data of its users with its US-based parent company Meta. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy

The use of WhatsApp is based on our legitimate interest in communicating as quickly and effectively as possible with customers, prospective customers and other business and contractual partners (Art. 6(1)(f) GDPR). Where corresponding consent has been requested, data processing is carried out exclusively on the basis of that consent; this can be revoked at any time with effect for the future.

Communication content exchanged on WhatsApp remains with us until you ask us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your inquiry has been fully processed). Mandatory statutory provisions (in particular, retention periods) remain unaffected.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

We use the "WhatsApp Business" version of WhatsApp.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum

Calendly

On our website, you have the option of scheduling appointments with us. We use the tool "Calendly" for appointment booking. The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA (hereinafter "Calendly").

For the purpose of booking an appointment, you enter the requested data and your desired appointment time into the form provided. The data entered is used for planning, carrying out and, where applicable, following up on the appointment. Your appointment data is stored for us on Calendly's servers; you can view Calendly's privacy policy here: https://calendly.com/de/pages/privacy

The data you enter remains with us until you ask us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies. Mandatory statutory provisions (in particular, retention periods) remain unaffected.

The legal basis for this data processing is Art. 6(1)(f) GDPR. The website operator has a legitimate interest in making it as simple as possible for prospective customers and customers to schedule appointments. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, to the extent that consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://calendly.com/pages/dpa

Data Processing Agreement

We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law that ensures this provider only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

5. Social Media

Facebook

This website integrates elements of the Facebook social network. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the data collected is also transferred to the USA and other third countries.

An overview of Facebook's social media elements can be found here: https://developers.facebook.com/docs/plugins/

When the social media element is active, a direct connection is established between your device and Facebook's servers. This allows Facebook to know that this website was accessed from your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted, or how it is used by Facebook. Further information can be found in Facebook's privacy policy at: https://de-de.facebook.com/privacy/explanation

Where consent has been obtained, use of the above service is based on Art. 6(1)(a) GDPR and § 25 TTDSG. Consent can be revoked at any time. Where no consent has been obtained, use of the service is based on our legitimate interest in achieving the greatest possible visibility on social media.

To the extent that personal data is collected on our website using the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are joint controllers for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing carried out by Facebook after the transfer is not part of the joint responsibility. Our joint obligations have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum According to this agreement, we are responsible for providing the data protection information when using the Facebook tool, and for the data-protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding data processed by Facebook directly with Facebook. If you assert data subject rights with us, we are obliged to forward them to Facebook.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

Instagram

This website integrates features of the Instagram service. These features are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

When the social media element is active, a direct connection is established between your device and Instagram's servers. This gives Instagram information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this website with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted, or how it is used by Instagram.

Where consent has been obtained, use of the above service is based on Art. 6(1)(a) GDPR and § 25 TTDSG. Consent can be revoked at any time. Where no consent has been obtained, use of the service is based on our legitimate interest in achieving the greatest possible visibility on social media.

To the extent that personal data is collected on our website using the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are joint controllers for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook or Instagram. The processing carried out by Facebook or Instagram after the transfer is not part of the joint responsibility. Our joint obligations have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum According to this agreement, we are responsible for providing the data protection information when using the Facebook or Instagram tool, and for the data-protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook and Instagram products. You can assert data subject rights (e.g. requests for information) regarding data processed by Facebook or Instagram directly with Facebook. If you assert data subject rights with us, we are obliged to forward them to Facebook.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/ and https://de-de.facebook.com/help/566994660333381

Further information can be found in Instagram's privacy policy: https://privacycenter.instagram.com/policy/

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

6. Plugins and Tools

Adobe Fonts

This website uses web fonts provided by Adobe for a consistent visual presentation. The provider is Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe).

When you access this website, your browser loads the required fonts directly from Adobe, in order to display them correctly on your device. In doing so, your browser establishes a connection to Adobe's servers in the USA. This allows Adobe to learn that this website was accessed from your IP address. According to Adobe, no cookies are stored when providing the fonts.

The storage and analysis of the data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in a consistent presentation of its website's typography. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, to the extent that consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://www.adobe.com/de/privacy/eudatatransfers.html

More information about Adobe Fonts is available at: https://www.adobe.com/de/privacy/policies/adobe-fonts.html

Adobe's privacy policy is available at: https://www.adobe.com/de/privacy/policy.html

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

Font Awesome (Self-Hosted)

This site uses Font Awesome for a consistent presentation of fonts. Font Awesome is hosted locally. No connection to servers operated by Fonticons, Inc. is made.

Further information on Font Awesome can be found in Font Awesome's privacy policy at: https://fontawesome.com/privacy

MyFonts

This site uses MyFonts. These are fonts that are loaded into your browser when you access our website, in order to ensure a consistent typographic presentation. The provider is Monotype Imaging Holdings Inc., 600 Unicorn Park Drive, Woburn, Massachusetts 01801, USA.

To verify compliance with licensing terms and the number of monthly page views, MyFonts transmits your IP address, together with our website's URL and our contract details, to its servers in the USA. According to Monotype, your IP address is anonymized immediately after transmission, so that no personal reference can be established (anonymization).

For details, see Monotype's privacy policy at monotype.com

Google Maps

This site uses the Google Maps mapping service. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to store your IP address. This information is generally transferred to and stored on a Google server in the USA. The provider of this website has no influence over this data transfer. When Google Maps is active, Google may use Google Fonts for a consistent presentation of fonts. When Google Maps is accessed, your browser loads the required web fonts into its browser cache, in order to display text and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offerings, and to make it easy to find the locations we specify on the website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, to the extent that consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

The data transfer to the USA is based on the European Commission's standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/

For more information on how user data is handled, see Google's privacy policy: https://policies.google.com/privacy?hl=en

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

7. Audio and Video Conferencing

Data Processing

We use online conferencing tools, among other things, to communicate with our customers. The tools we use are listed below. If you communicate with us via video or audio conference over the internet, your personal data is collected and processed by us and by the provider of the respective conferencing tool.

The conferencing tools collect all data that you provide or use in order to use the tools (email address and/or phone number). The conferencing tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other "contextual information" related to the communication process (metadata).

In addition, the tool provider processes all technical data required to carry out the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise provided within the tool, this is also stored on the tool provider's servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during use of the service.

Please note that we do not have full control over the data processing operations of the tools used. Our options are largely governed by the corporate policy of the respective provider. Further information on data processing by the conferencing tools can be found in the privacy policies of the tools used, listed below.

Purpose and Legal Basis

The conferencing tools are used to communicate with prospective or existing contractual partners, or to offer certain services to our customers (Art. 6(1)(b) GDPR). The use of these tools also serves to generally simplify and speed up communication with us (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Where consent has been requested, use of the relevant tools is based on that consent; consent can be revoked at any time with effect for the future.

Storage Period

Data collected directly by us via the video and conferencing tools is deleted from our systems as soon as you ask us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence over the storage period of your data that is stored by the operators of the conferencing tools for their own purposes. For details, please contact the operators of the conferencing tools directly.

Conferencing Tools Used

We use the following conferencing tools:

Google Meet

We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, see Google's privacy policy: https://policies.google.com/privacy?hl=en

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at: dataprivacyframework.gov

Data Processing Agreement

We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law that ensures this provider only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

Information on Data Protection Under the EU GDPR

Our company regularly reviews and monitors your creditworthiness when entering into contracts, and in certain cases where a legitimate interest exists, also for existing customers. For this purpose, we work with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, Germany, from whom we receive the data required for this. For this purpose, we transmit your name, address and date of birth to Creditreform Boniversum GmbH. Information under Art. 14 of the EU General Data Protection Regulation regarding the data processing carried out at Creditreform Boniversum GmbH can be found here: https://www.boniversum.de/eu-dsgvo.